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Bay Gardens Resorts - Executive Housekeeper (Apply Now!!)



Department : Housekeeping Department

Job Title: Executive Housekeeper

Reports To: General Manager


Position Summary

The Executive Housekeeper is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Bay Gardens Resorts standards. This includes front/back of house, public areas and laundry.


Duties And Responsibilities Include

The roles and responsibilities of this position will comprise of but not be limited to the following list:

  • Approach all encounters with guests and team members in an attentive, friendly, courteous and service oriented manner.

  • Ensure the cleanliness, orderliness, appearance and sanitation of the property.

  • Ensure that rooms are made as per company standards and in adherence to COVID-19 sanitation protocols.

  • Maintain par stock of guest supplies, cleaning supplies and linen.

  • Establish and maintain a key control system for the department.

  • Pay particular attention while organizing pest eradication activities.

  • Develop and implement housekeeping systems and procedures.

  • Prepare reports for management information.

  • Assist the Purchasing Department in selecting suppliers for items related to housekeeping.

  • Attend to and resolve guest complaints.

  • Attend to and fulfill guest requests.

  • Handle overall supervision of daily inspection for arriving VIPs.

  • Ensure that team members are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other team members.

  • Organize on-the job training and evaluate its effectiveness.

  • Recommend recruitment of new personnel.

  • Daily inspection of public areas and employee locker rooms.

  • Coordinate the preventive maintenance schedule of rooms and public areas with the Maintenance Department.

  • Plan the work for the housekeeping department and distribute assignments accordingly. Assign regular duties and special duties for the housekeeping team members.

  • Prepare the department’s schedule according to the business forecast, payroll budget guidelines and productivity requirements.

  • Review the hours worked hours by housekeeping team members for payroll compilation and submit to the Accounts Department in a timely manner.

  • Conduct daily morning briefings with the housekeeping team.

  • Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.

  • Monitor work orders and submit to Maintenance Department according to procedures; following up in a timely manner to ensure completion.

  • Maintain a lost-and-found department and be responsible for all lost-and-found items. Once the rightful owner of an item is determined, arrange to have the item returned to or collected by the owner.

Skills & Requirements

  • Strong leadership abilities and organizational skills

  • Excellent communication skills

  • Ability to drive change and look for operational efficiencies/synergies across departments.

  • Ability to prioritize work under pressure.

  • Inventory management.

  • Basic accounting for budget management.

  • Must be able to lift, carry, push, pull or otherwise move objects.

  • Ability to stand for long periods of time.


Qualifications


Education High school graduate or equivalent. Certified Rooms Division Executive (CRDE) or similar certification would be an asset. Experience Minimum of 5 years’ experience as an Executive Housekeeper or similar role.


Applications may be sent to vacancies@baygardensresorts.com no later than Monday 29th November 2021. Only suitably qualified applicants may be contacted for interview.

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