FDL Pest Control Solutions is seeking an experienced Customer Service Representative to join our growing team. The ideal candidate is an excellent communicator and an efficient problem solver, with an ability to maintain a professional demeanor in difficult or complex customer interactions.
Job Overview:
The Customer Service Representative’s position is customer-focused, requiring the ability to multi-task and effectively provide solutions to customer problems in a fast-paced and dynamic environment.
Key Functions:
Interact with customers by telephone, email, and other communication channels to provide information about products and services, and to effectively handle customer inquiries and concerns
Contact customers to schedule and confirm service appointments and reschedule appointments if necessary
Perform outbound calls to customers to follow-up on services received
Communicate with Service Technicians to meet customers’ requirements
Schedule appointments for Service Technicians to minimise drive time and/or distance and suggest alternative routes when appropriate
Proficiently use software and work apps that are relevant to the job function to track routes and optimise current and future schedules
Prepare Monthly Service Reports within set timelines
Maintain customers’ files and accurately update their accounts with services delivered
Qualifications and Skills Required:
Minimum CAPE A’ Level subject passes in business related subjects plus six (6) CXC O’ Level passes inclusive of Mathematics, English Language, and other business related subjects
Be computer literate with advanced Microsoft Office skills
Minimum of three (3) years’ work experience in the field of Customer Service and/or Sales
Use strong communication skills to communicate and empathise with customers when necessary
Have excellent organisational and multi- tasking skills
Be a strong team player with excellent interpersonal skills
Ability to handle difficult situations with tact and diplomacy, and to defuse potentially volatile situations
Ability to work in a fast- paced environment and adhere to deadlines
Ability to work flexible hours, weekends and/or public holidays
Please note only shortlisted candidates will be contacted.
Application Deadline: Tuesday, 28th February, 2023
Please submit application and up-to-date resume to:
Email: info@fdlpestcontrol.com
The email subject should read “Customer Service Representative Position”
or
FDL Pest Control Solutions
Customer Service Representative
Bois d’Orange, Gros Islet
P.O. Box RB2768
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