THE CELL - People and Performance Manager

Title: People and Performance Manager

Purpose: To lead the people strategy and performance culture across multiple retail locations, ensuring high employee engagement, operational excellence, and sustainable business results.

Job Description

Key Responsibilities

People Management & Development

• Partner with Retail Managers to recruit, select, and retain top talent across all locations.

• Design and oversee onboarding programs to ensure a consistent, high-quality induction experience.

• Lead performance review cycles, ensuring goal alignment and constructive feedback.

• Identify training needs and coordinate skill development and leadership programs.

• Coach store leaders on people management, conflict resolution, and team engagement.

Performance & Operational Excellence

• Collaborate with retail leadership to set and track performance KPIs for stores and teams.

• Review sales, customer service, and productivity data to identify opportunities for improvement.

• Develop action plans with store managers to address underperformance or capitalize on strengths.

• Recognize and reward high-performing teams to encourage a culture of excellence.

Employee Engagement & Culture

• Foster a positive, inclusive workplace culture across all locations.

• Lead employee engagement initiatives to boost morale, retention, and productivity.

• Conduct regular store visits to maintain visibility, build trust, and gather feedback.

• Ensure consistent application of company values, policies, and standards.

Compliance & Risk Management

• Ensure adherence to labor laws, health and safety regulations, and company policies.

• Maintain accurate HR records for all employees.

• Manage sensitive employee relations cases with confidentiality and professionalism.

Skills & Competencies

• Strong leadership and coaching abilities.

• Proven experience in multi-site retail HR or people management.

• Excellent communication, interpersonal, and conflict resolution skills.

• Ability to analyze performance metrics and translate them into actionable plans.

• High organizational skills with the ability to manage priorities across multiple locations.

Qualifications

• Bachelor’s degree in Human Resources, Business Management, or related field.

• 3+ years’ experience in retail HR or multi-site people management.

• Knowledge of labor laws and retail operations best practices.

• HR certification (CIPD, SHRM, etc.) is an asset.

Interested candidates should submit their resume and cover letter to HR@the-cell.com with the position applied for clearly stated in the subject line of the email. Deadline: September 10th, 2025.