Harrison's Cave NOW HIRING Operations Manager®
Join our team and embark on an exciting journey in the tourism industry.
Join our team and embark on an exciting journey in the tourism industry! We are looking for an experienced leader to join the Management Team at Harrison's Cave Eco-Adventure Park. As the Operations Manager, you will hold a pivotal role within our organization. Reporting directly to the Country Manager, you will be the senior accountable officer for the Operations Departments.
KEY RESPONSIBILITES
Strategic Contribution - participation in the development and execution of organizational strategies and policies by being an integral part of the Senior Management Team (SMT).
Tour Development - spearheading the development and maintenance of all tours, activities, and excursion experiences.
Infrastructure Management - overseeing the maintenance of all buildings, major equipment and landscape at the location. Also responsible for overseeing any infrastructural projects undertaken at the location.
Security Management - development of strategies and procedures to ensure a safe environment for staff and guests.
Team Leadership providing direct management and leadership to all operational supervisors.
Financial Management assisting the Country Manager in maintaining full responsibility for the financial performance of the Operation Departments, including budgeting, setting targets, and ensuring profitability.
Market Analysis - staying up-to-date on industry trends and customer preferences, and recommending and leading the implementation of new tours and activities accordingly.
EDUCATION & EXPERIENCE
Post-graduate degree in Management, Hospitality or a related field.
At least ten (10) years of customer-facing and operations experience in the hospitality sector. At least five (5) years in a related senior position in the Tourism Industry.
Proven record in leading business and operational processes, including budgeting, financial analysis and operations/strategic planning.
Solid understanding of Tour Operations, Logistics, and Customer Service, with a keen eye for identifying market opportunities and developing new experiences to meet customer preferences.
Computer literacy with familiarity of computerized information systems used in Reservations/Dispatch, Resource Management, and Marketing.
Strong leadership skills with experience in managing teams and fostering a collaborative work environment.
Email applications fo barbados@chukka.com
By Friday September 8th, 2023